Shipping policy
1. Processing Time
All orders are processed within 3-7 business days. Orders are not shipped or delivered on weekends or holidays.
If we experience a high volume of orders, shipments may be delayed by a few days. We will notify you via email if there is a significant delay.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
- Standard Shipping: 1-3 business days
- Express Shipping: Up to 14 business days
- International Shipping: 10-16 business days
Note: Delivery delays can occasionally occur due to customs or carrier issues.
3. Shipment Confirmation & Tracking
You will receive a shipment confirmation email with your tracking number once your order has shipped. Tracking will be active within 5 hours.
4. Customs, Duties & Taxes
G Luxe is not responsible for any customs duties, taxes, or fees applied to your order. All charges imposed during or after shipping are the customer’s responsibility.
5. Damages
If your order arrives damaged, please contact us immediately at gluxeshops@gmail.com with photos of the item and packaging. We will work with you to resolve the issue promptly.
6. Missing or Lost Packages
If your package is marked as delivered but you have not received it, please contact the carrier first. If the issue persists, reach out to us for assistance.
7. Contact Us
For any questions regarding shipping, please contact us at:
📧 gluxe@gmail.com
📞 96176660078